Excellent Customer Service

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Markanthony404
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Excellent Customer Service

Postby Markanthony404 » Mon Jan 30, 2017 8:54 pm

I wanted to give props to shimano for some great customer service. I placed a parts for a Calcutta TE that I am rebuilding. The pinion gear that I needed didn't show up in the mail. When I called Shimano they informed me that I had a 0 next to it when I placed the order. Shimano then sent me the pinion gear for free. I have definitely had my share of bad experiences with customer service in the fishing industry but not this time, keep up the good work Shimano. =D>

BigG
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Re: Excellent Customer Service

Postby BigG » Tue Jan 31, 2017 12:53 am

I guess free works, sounds like they appreciate your business.

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SCBASSIN
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Re: Excellent Customer Service

Postby SCBASSIN » Sat Feb 04, 2017 12:16 am

I have always found them to be very pleasant while providing excellent service.

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cndbasshunter
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Re: Excellent Customer Service

Postby cndbasshunter » Sat Feb 04, 2017 12:26 am

Best reel support in the business.

tim_kovar
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Re: Excellent Customer Service

Postby tim_kovar » Tue Feb 07, 2017 1:32 am

Same experience here. Shimano is top notch. I have had such good experiences with their reel servicing program too.


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